FAQs
These are the answers to our most frequently asked questions in recent times.
If possible, please book in advance online or by phone, and use contactless card payment if you book in person. You can book for Byre performances, screenings and events anytime at byretheatre.com, by phone on 01334 475 000, or in person at the box office.
You need to provide up to date contact details when you book so that we can contact you in the case of a cancellation or postponement.
There is enhanced ventilation throughout the building.
The theatre and public areas are sanitised between events.
Hand sanitiser is available throughout the building. During your visit, please wash your hands when appropriate and use our sanitising stations.
Staff have been trained on safety and hygiene measures.
If you test positive or show any symptoms of Covid-19, please do not come to the theatre. We will offer you a full refund if this happens.
What if the event is cancelled or postponed after I buy my ticket?
We will offer you a refund as soon as we can. If an event is rescheduled, you will be offered a place for the new date or a refund – whatever suits you best.
There are Pay & Display spaces near the Byre on South Street. Or you may want to look at other options for traveling on our Getting Here page.
Yes. BT Wi-Fi is available throughout the building.
Easy – just email byreboxoffice@st-andrews.ac.uk
Don’t worry, we will have a record of your booking. Just give us a call on 01334 475000 to let us know in case someone else has picked them up and we’ll make sure that you don’t miss the show.
Unfortunately, we can’t offer a refund except if the reason is related to COVID-19. However, if you can attend another performance of the same show, we will try to change your seats, if it isn’t sold out.
Don’t worry. We have a record of your booking. Either bring along the electronic version on your phone or tablet or tell the box office staff when you arrive and we will sort things out for you.
We accept most major credit and debit cards.
If the baby isn’t able to walk yet, no, and they can sit on your lap.
Yes, simply call the box office on 01334 475000 or email byreboxoffice@st-andrews.ac.uk
We are committed to reducing the amount of paper publicity we use. Please join the emailing list and check the website for the latest that’s happening at the Byre. You can also follow us on Facebook, Twitter and Instagram.
In most cases you will be shown into the performance at a suitable break by one of our friendly Front of House team.
BrewCo at the Byre, a partnership with St Andrews Brewing Company means that you can enjoy excellent local brews, wines, spirits, and tasty soft drinks before and during performances at the Byre.
Please note you should not consume your own alcohol on the premises. You are welcome to bring water and things like sweets into the auditorium. However, you should be respectful of the people around you by making as little noise as possible and taking all your litter away with you. Janetta’s ice creams are on sale for many performances.
No. In the interests of respecting the privacy of your fellow audience members and protecting the intellectual property of the artists, photography and filming is not allowed.
Yes. There is an unsupervised rail where you can hang and secure your coat on level 1, opposite the bar. Although you are advised to not leave valuables and that anything is left there at your own risk.
Absolutely. You’ll be able to use the lift to get around the building and our Front of House team will store it for you during the performance.
